FAQs

Q. Do I have to set up an account?

A. Yes you need to register for an account by clicking on the “Create Account” tab and completing the on-line form. Once this has been submitted, your account will be approved and you will receive a link via email to complete the registration process.

 

Q. How do I see the prices of the products?

A. You need to first register for an account. Once this has been completed you will need to “Log-In” via the “My Account” tab to see the wholesale prices.

 

Q. Is there a minimum order?

A. Yes, this is a business wholesales website and the minimum order requirement is £200.00 net before vat.

 

Q. Are there any carriage charges for delivery?

A. Goods are sent carriage free to any UK address excluding Northern Ireland and Scottish Highlands. For delivery charges to Northern Ireland and Scottish Highlands, please call 020 8676 7568.

 

Q. How do I find out more information about a product that I’m interested in?

A. we have a helpful customer service and sales team that we be very glad to help answer any questions you might have. Please call 020 8676 7568.

 

Q. Are all the products in stock, all the time?

A. We pride ourselves in having more than 95% order fulfilment. However it is possible that from time-to-time some products may not be available. To confirm stock position on any product, please call 020 8676 7658.

 

Q. How long does it take to receive my order?

A. Deliveries are normally received within 48 hours of placing the order.

 

Q. What are the payment options?

A. Payments are made on-line via PayPal.

 

Q. Is it possible to return products once they have been delivered?

A. It is normally possible to return products if they are not required, as long as they are still in the same condition as supplied, and provided that the purchaser returns the goods to the Pulse Wholesale address.